Track my order

As soon as your order leaves our warehouse, you receive an email containing the tracking link. It goes to the address given at checkout, so do check your spam folder.

You can also find it at any time in your account, under My orders.

That is normal while the order is being prepared. Orders placed before 12:00 on a working day leave the same day, the others the next day.

Nine decoration orders out of ten leave our warehouse in under two working days. Until the parcel has been handed to the carrier, no tracking number exists yet: it will be sent to you automatically.

For decoration, allow 3 to 5 working days between the order and delivery. To a pickup point, the parcel usually arrives a day earlier than to your home.

In November and December, preparation takes a few days longer.

One order in six is shipped in several parcels, which may arrive on different days. Each has its own tracking number.

If a parcel is missing, wait until the next day before writing to us: it very often follows a day behind.

Furniture does not follow the same route as decoration. The lead time is shown on each product page.

Delivery is made by appointment: the carrier sends you a text message so you can choose your own date and time slot. There is nothing to do before you receive it.

First check with your neighbours and your caretaker, and see whether a delivery card was left in your letterbox. The parcel is sometimes left at a pickup point.

If you cannot find it within 48 hours, write to us with your order number.

Our team answers Monday to Friday. Write to us here, or see our delivery and returns terms.