Delivery and Returns

Shipping costs

Delivery or collection charges will in all cases be shown to the Customer before any payment and only apply to deliveries made in mainland France, including Corsica. For any other delivery location, the Customer should contact customer service.

If the Product is delivered to the Customer in a store or at a partner location of the Publisher, the related charges are specified to the Customer when the order is placed.

Shipping costs shown on the Site are in euros, including all taxes.

Delivery time

Orders are delivered by DPD within 3 to 5 business days of full receipt of payment by the Publisher.

However, certain products or order volumes may require a delivery time longer than 3 business days. The Customer will be expressly informed of this when confirming the order.

HOME DELIVERY WITH DPD PREDICT

Zones and corresponding countries:

  • Zone 1 : Mainland France, excluding Corsica
  • Zone 2 : Belgium, Luxembourg, Germany, Netherlands.
  • Zone 3 : Spain (Andorra), Italy, Portugal, Monaco.
  • Zone 4 : Austria, Switzerland, Czech Republic, Slovakia, Slovenia, Hungary, Poland.
  • Zone 5 : Denmark, Sweden, Finland, Estonia, Latvia, Lithuania, Romania.
  • Zone 6 : Greece, Malta, Cyprus.

Delivery does not cover the United Kingdom or certain areas of Spain, Italy and Portugal: Balearic Islands (07001-07850), Formentera, Canary Islands, Ceuta, Melilla, Sardinia, Sicily, Azores (postal codes 9500-9999), Madeira (postal codes 9000-9499).

Weight (kg) Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6
0-3.99 kg 6.90 € 7.90 € 9.90 € 11.90 € 13.90 € 17.90 €
4-8.99 kg 8.90 € 9.90 € 12.90 € 14.90 € 16.90 € 20.90 €
9-13.99 kg 10.90 € 11.90 € 15.90 € 18.90 € 20.90 € 25.90 €
14-18.99 kg 12.90 € 13.90 € 18.90 € 21.90 € 24.90 € 28.90 €
19-23.99 kg 13.90 € 15.90 € 21.90 € 25.90 € 28.90 € 33.90 €
24-30 kg 15.90 € 17.90 € 24.90 € 28.90 € 32.90 € 37.90 €


PICKUP POINT DELIVERY WITH DPD

Pickup point delivery is only available in France, excluding Corsica, and is free for purchases of 150 € or more.

Weight (kg) Rate
0-3.99 kg 5.90 €
4-8.99 kg 6.90 €
9-13.99 kg 7.90 €
14-20 kg 9.90 €


DELIVERY WITH GEODIS

Zones and corresponding countries:

  • Zone 1 : Mainland France, excluding Corsica
  • Zone 2 : Spain, Portugal
  • Zone 3 : Italy
  • Zone 4 : Germany, Austria, Belgium and Switzerland

Delivery does not cover certain areas of Spain and Portugal: Balearic Islands, Canary Islands, Ceuta, Melilla, Azores, Madeira

Weight (kg) Zone 1 Zone 2 Zone 3 Zone 4
0-3.99 kg 11.90 € 19.90 € 22.90 € 25.90 €
4-8.99 kg 13.90 € 21.90 € 25.90 € 29.90 €
9-18.99 kg 17.90 € 27.90 € 31.90 € 35.90 €
19-38.99 kg 24.90 € 34.90 € 42.90 € 49.90 €
39-98.99 kg 39.90 € 54.90 € 59.90 € 69.90 €
99-200 kg 89.90 € 119.90 € 139.90 € 149.90 €


Shipping schedule and cut-off times specific to the store

Standard deliveries: All orders received before 12:00 (UTC+1) are shipped the same day (business days only). Orders received after this time will therefore be shipped on the next business day.

Store-specific return policy

Return costs are borne by the customer, who has 30 calendar days from receipt of the parcel to return it to us at the following address:

SIA DECO - Service Retour
23 bis Boulevard d'Anvaux
36000 Châteauroux
France