General terms and conditions of sale

Scope of application

These General Terms and Conditions of Sale (hereinafter referred to as the "General Terms") apply without restriction or reservation to all sales concluded between the company CAFOM DISTRIBUTION, a simplified joint-stock company with a capital of 577,600.00 Euros whose registered office is located at 9 rue Jacquard 93310 LE PRE SAINT GERVAIS France, registered in the Bobigny trade and companies register under No. RCS 337 810 501, VAT No. FR56337810501 and any user (hereinafter the "Customer") of the site www.sia-deco.com (hereinafter "the Site") wishing to make a purchase in metropolitan France.

These General Terms and Conditions of Sale are accessible at any time on the Site and will prevail, where applicable, over any other version or any other contradictory document.

These General Terms and Conditions of Sale will apply as long as they are available on the Site. CAFOM DISTRIBUTION reserves the right to modify its General Terms and Conditions of Sale at any time without prior notice to the Client; it being specified that the applicable General Terms and Conditions of Sale will be those in effect on the date of the order by the Client as formally accepted by the Client and confirmed by CAFOM DISTRIBUTION.

Each purchase on the Site is subject to all the clauses of the General Terms and Conditions of Sale applicable on the date of the order. The Client can only validate their order after having acknowledged these general terms and conditions and accepted them by checking the dedicated box for this purpose.

CAFOM DISTRIBUTION considers that by validating their order and checking the box provided for this purpose, the Client has duly acknowledged the general terms and conditions of sale and accepts them without reservation.

By validating these General Terms and Conditions of Sale when placing the order, the Client declares that they have the legal capacity to enter into a contract within the meaning of Articles 1145 and following of the Civil Code and certifies that they are a natural person of legal age not acting as a trader for their personal needs.

These general terms and conditions of sale apply to the exclusion of all other conditions, including those applicable to products sold in stores or through other distribution and marketing channels.

As a consumer, the Client has specific rights, which would be called into question if the products purchased on the Site were actually related to their professional activity. In this latter case, the Client could not invoke the provisions of consumer law in general and those of distance selling in particular.

2. Subject

The purpose of these terms is to define the regime for online sales of home interior decoration products and the rights and obligations arising therefrom.

These general terms and conditions of sale are intended to govern:

• the organization of legal relations between CAFOM DISTRIBUTION and the Client.
• the terms of sale between CAFOM DISTRIBUTION and the Client (order, delivery, etc.).

The Site offers distance selling. All information contained on the website www.sia-deco.com is in French for the e-commerce part.

3. Order

The Client can place an order on the Site according to the following ordering process:

• Selection of items and addition to the cart
• Validation of the cart contents
• Identification on the Site if the Client is not already identified
• Choice of delivery method
• Acceptance of the T&Cs and payment
• Payment validation

 

3.1 CLIENT IDENTIFICATION

To place an order, the Client must log in to the Site. The Site is accessible 24/7, subject to incidents affecting the level of services.

When placing their first order, the Client must create a customer account via the "I CREATE MY ACCOUNT" section and provide the mandatory information on the dedicated form. The Client expressly agrees not to use false information or information from third parties.

Registration on the Site is effective as soon as the Client clicks on the "VALIDATE" button.

For subsequent orders, the Client can access their account by entering their username and password.

The Client is fully responsible for their username and password and agrees to keep them confidential.

3.2 PLACING THE ORDER

The Client wishing to place an order selects products on the Site. Once the selection is made, the Client must click on the "BUY" button. The cart is thus created by the Client.

The ordering process takes place in 4 steps, following the validation of the cart by the Client:

• 1. Order summary:

The Client checks the contents of their cart and can enter a discount code allowing them to benefit from a current offer on the Site.

• 2. Delivery:

Prior to the final validation of their order, the Client has the option to make modifications when they notice that an error has occurred in the data entry.

The Client can only validate their order after having read these general conditions and accepted them by checking the box dedicated for this purpose.

• 3. Payment:

Once steps 1 and 2 are validated, the Client must select their payment method and validate their payment.

• Payment for purchases is made at the Client's choice by credit card: Visa, Mastercard, Carte bleue issued in France. The debit will be made at the time of order confirmation. The client also has the option to choose the PayPal payment method and payment in installments with Alma.
• Fight against fraud during payment:

CAFOM DISTRIBUTION reserves the right to ask the Client to justify their identity, place of residence, and the payment method used.

In the absence of receipt of the said supporting documents, CAFOM DISTRIBUTION reserves the right to cancel any order.

This request will have the effect of suspending the order pending the transmission of these supporting documents by email to support@sia-deco.com, or by mail to the following address: CAFOM DISTRIBUTION – 9 rue Jacquard 93310 LE PRE SAINT GERVAIS.

CAFOM DISTRIBUTION may cancel the order in the event of non-compliance of the supporting documents or failure to transmit these documents. In this case, the cancellation of the order shall not entitle the Client to any damages.

CAFOM DISTRIBUTION reserves the right to refuse to honor any order in the event of a dispute regarding the payment of a previous order.

• Payment validation:

Payment is validated upon receipt of the additional information requested in the case of payment by credit card requiring the verifications mentioned above.

• Confirmation:

The order is firm for the Client upon validation of their order, subject to the implementation of Article 9 "Right of Withdrawal."

The validation of the order by the Client and its payment will lead to the receipt of a confirmation email sent by CAFOM DISTRIBUTION to the email address provided by the Client.

The online provision of the credit card number and the final validation of the order will serve as proof of the entirety of said order in accordance with the provisions of the law of March 13, 2000, and will constitute the enforceability of the amounts committed by entering the products listed on the order form.

The conclusion of the contract will only occur at the time of order confirmation by CAFOM DISTRIBUTION.

CAFOM DISTRIBUTION reserves the right not to confirm an order for any reason, particularly due to a supply issue with products or an issue concerning the received order.

The data provided by the Customer and recorded by CAFOM DISTRIBUTION during the order registration constitute proof of the transactions between the Customer and CAFOM DISTRIBUTION.

The information related to the order is subject to computerized data processing, the responsible party being CAFOM DISTRIBUTION, in accordance with the provisions of Article 12 of these general terms and conditions of sale.

4. Availability of products

The product offers presented on the Site are valid within the limits of available stock. Prior to any purchase, the Customer must be informed of the availability of the products.

The Customer acknowledges and accepts that CAFOM DISTRIBUTION will do everything possible to process and honor all orders that have been confirmed by CAFOM DISTRIBUTION.

To the extent that processing times are necessary between the registration of an order and its payment by the Customer, the products may become unavailable during this period.

In the event that, after the confirmation of the order by CAFOM DISTRIBUTION, products become completely or partially unavailable, CAFOM DISTRIBUTION will inform the Customer by email of this unavailability. In accordance with Article L 216-1 and following of the Consumer Code, the Customer has the option to terminate the contract, by registered letter with acknowledgment of receipt or by a written document on another durable medium, if after having requested, in the same manner, the professional to deliver or provide the service within a reasonable additional time, the latter has not complied within that time. Sia will proceed to refund the order within 30 days following the date on which the contract was terminated. In the case of an order containing multiple products, only the missing products will be refunded by CAFOM DISTRIBUTION, the order remaining valid for the other products.

5. Price

The prices indicated on the Site are expressed in euros and include all taxes (TTC) including the applicable VAT on the day of the order. Any change in the VAT rate may be reflected in the selling price of the products.

The prices and promotional offers indicated on the Site are valid only in Metropolitan France.

The prices of the products do not include delivery charges, which will be billed in addition to the selling price of the products (the delivery charges are displayed on the Site and specified to the Customer at the time of their order), subject to exceptions displayed on the Site, in accordance with Article 7.5.

The products are billed at the rate in effect on the Site at the time the order is registered by the Customer.

The price guaranteed to the buyer is the one displayed on the Site at the time of the order. The price of the product, set at the time of purchase, is firm and final. This price is payable in full and in a single payment.

CAFOM DISTRIBUTION reserves the right to modify its prices at any time, without notice, it being understood that the price displayed at the time of the order on the Site by the Client will not be subject to any modification.

The Client cannot invoke the prices practiced on the Site to request a price alignment in-store and vice versa.

6. Payment

6.1 PAYMENT TERMS

The payment of the full price of the order is due upon placing the order on the Site.

The Client agrees to pay the price stipulated for the product ordered on the Site (price of the products and transport). No payment made by the Client can be considered as a deposit.

The Client pays for their order by credit card as proposed on the Site. The accepted credit cards are: Visa, Mastercard, Carte bleue issued in France.

The Client must enter their banking details.

The Client guarantees to CAFOM DISTRIBUTION that they have any necessary authorizations to use the credit card payment method when placing the order.

The Client's communication of their credit card number constitutes authorization to debit their account in accordance with the order.

Any order with payment by credit card is only considered effective when the relevant payment centers have given their approval.

Any transmission of information by the Client takes place in a secure context using the protocols in force on the Internet.

Payment made online is processed through the secure Cyberplus Payment system.

CAFOM DISTRIBUTION reserves the right to refuse to honor an order or to make a delivery from a Client who has not fully or partially paid a previous order or with whom a payment dispute is currently being administered.

6.2 PAYMENT INCIDENT

CAFOM DISTRIBUTION will not be obliged to proceed with the delivery of the products ordered by the Client if the latter does not pay the full price under the conditions indicated above.

At the time of debiting the order, in case of incomplete, irregular, or non-existent payment for any reason whatsoever or in case of any payment incident, CAFOM DISTRIBUTION reserves the right to suspend or cancel the delivery of ongoing orders.

In case of late payment and payment of amounts due by the Client, late penalties equal to the legal interest rate will automatically apply to the Client, after prior formal notice that has remained without effect, without prejudice to any damages that may be claimed.

In case of default in payment after a formal notice that has remained without effect, CAFOM DISTRIBUTION retains full ownership rights over the ordered products until full payment is made and may take legal action for recovery before the competent judge.

6.3 RESERVATION OF TITLE - TRANSFER OF RISKS

The ordered products remain the property of CAFOM DISTRIBUTION until full and final payment of their price (principal and accessories). Failure to pay may result in the reclamation of the products by CAFOM DISTRIBUTION. These provisions do not hinder the transfer to the Customer, from the moment of their receipt, of the risks of loss and deterioration of the purchased products as well as any damages they may cause.

7. Delivery

7.1 DELIVERY TERMS

The products are delivered to the address indicated by the Customer when placing the order on the Site.

The Customer must, before signing the delivery note:

• Check the apparent condition of the package(s).
• Check the condition of the products inside the package(s).
• Check the proper compliance of the products with respect to the order form on one hand and the ordered merchandise on the other hand.

It is therefore the Customer's responsibility to carry out all necessary checks to assess the compliance of the products upon delivery.

In case of anomalies observed during delivery, the Customer must make the necessary, detailed, legible, and as precise as possible reservations (breakages, damages, non-compliance: product error, different color and/or dimensions; missing items, etc.) and refuse the delivery of the package(s) by justifying the refusal.

In case of refusal of delivery, the Customer must express the reason for the refusal in writing, by sending an email to the address support@sia-deco.com as soon as possible.

A copy of their reservations must be sent by the Customer to CAFOM DISTRIBUTION by email to support@sia-deco.com.

Furthermore, the Customer also has the option to make any specific reservations regarding the delivered products no later than 3 days following the date of receipt or collection of the products at CAFOM DISTRIBUTION by email to support@sia-deco.com.

In the absence of specific reservations made by the Customer, delivery will be presumed compliant, subject to the guarantees described in Article 13 below.

7.2 DELIVERY METHODS AND AREAS

7.2.a. For Sia Déco products (Decorative products, flowers, vases, candles)

In order to keep delivery costs as low as possible, CAFOM DISTRIBUTION strives to ship items as quickly as possible while limiting the number of shipments.

Delivery charges depend on several factors, initially the chosen service (post or parcel pickup), the weight and volume of your order, and the delivery zone. The delivery cost will appear in the summary of your order before final validation.

HOME DELIVERY WITH DPD PREDICT

Zones and Corresponding Countries :

• Zone 1 : Metropolitan France, excluding Corsica
• Zone 2 : Belgium, Luxembourg, Germany, Netherlands.
• Zone 3 : Spain (Andorra), Italy, Portugal, Monaco.
• Zone 4 : Austria, Switzerland, Czech Republic, Slovakia, Slovenia, Hungary, Poland.
• Zone 5 : Denmark, Sweden, Norway, Finland, Estonia, Latvia, Lithuania, Romania.
• Zone 6 : Ireland, Greece, Malta, Cyprus.

Delivery does not include the United Kingdom and certain areas in Spain, Italy, and Portugal: Balearic Islands (07001-07850), Formentera, Canary Islands, Ceuta, Melilla, Sardinia, Sicily, Azores (CP 9500-9999), Madeira (CP 9000-9499).

Weight (kg)	Zone 1	Zone 2	Zone 3	Zone 4	Zone 5	Zone 6
0-3,99 kg	5,90 €	7,90 €	9,90 €	11,90 €	13,90 €	17,90 €
4-8,99 kg	6,90 €	9,90 €	12,90 €	14,90 €	16,90 €	20,90 €
9-13,99 kg	7,90 €	11,90 €	15,90 €	18,90 €	20,90 €	25,90 €
14-18,99 kg	8,90 €	13,90 €	18,90 €	21,90 €	24,90 €	28,90 €
19-23,99 kg	9,90 €	15,90 €	21,90 €	25,90 €	28,90 €	33,90 €
24-30 kg	10,90 €	17,90 €	24,90 €	28,90 €	32,90 €	37,90 €

 

DELIVERY TO PICKUP POINT WITH DPD

Delivery to a pickup point is only valid for France excluding Corsica and will be free for purchases over €100. 

Weight (kg)	Rate
0-3,99 kg	4,90 €
4-8,99 kg	5,90 €
9-13,99 kg	6,90 €
14-20 kg	7,90 €

 

DELIVERY WITH GEODIS

Zones and Corresponding Countries :

• Zone 1 : Metropolitan France, excluding Corsica
• Zone 2 : Spain, Portugal
• Zone 3 : Italy
• Zone 4 : Germany, Austria, Belgium, and Switzerland

Delivery does not include certain areas in Spain and Portugal: Balearic Islands, Canary Islands, Ceuta, Melilla, Azores, Madeira

Weight (kg)	Zone 1	Zone 2	Zone 3	Zone 4
0-3,99 kg	11,90 €	19,90 €	22,90 €	25,90 €
4-8,99 kg	13,90 €	21,90 €	25,90 €	29,90 €
9-18,99 kg	14,90 €	27,90 €	31,90 €	35,90 €
19-38,99 kg	19,90 €	34,90 €	42,90 €	49,90 €
39-98,99 kg	24,90 €	54,90 €	59,90 €	69,90 €
99-200 kg	59,90 €	119,90 €	139,90 €	149,90 €

 

7.2.b. For Sia Home Products (Furniture: Sofas, chairs, tables, rugs, beds, and mattresses)

I- Delivery charges 

Delivery charges, expressed in Euros and including all taxes, remain the responsibility of the Client depending on the chosen delivery method. In addition to the delivery service, the Client may, if applicable, opt for an assembly service for the Products, the pricing conditions of which will be communicated by CAFOM DISTRIBUTION. To benefit from an assembly service, the Client must send their request by email to the address support@sia-home.com, or complete the contact form available on the Site.

The delivery rates for Sia Home products for metropolitan France and Europe are as follows. The Client is informed that Sia Home Products are not delivered to pickup points.  

	Size S / M (armchair, chair, bed base, mattress)	Size M / L (armchair, pouf, mattress)	Size M / L (armchair, pouf, mattress)	Size L / XL (sofa)	Size L / XL (sofa)
Carrier	DPD Predict by appointment	JP HOME delivery at the foot of the truck	JP HOME delivery in a room of your choice	JP HOME delivery at the foot of the truck	JP HOME delivery in a room of your choice
France	39 €	49 €	69 €	99 €	129 €
Belgium, Netherlands, Luxembourg	49 €	49 €	69 €	99 €	129 €
Portugal	49 €	/	/	/	/
Italy, Spain, Germany	49 €	99 €	/	/	239 €

 

II- Delivery methods 

 

Unless in special cases or unavailability of one or more Products, the ordered Products are delivered all at once. 

 

As part of an order containing multiple Products, CAFOM DISTRIBUTION will have the right to ship the order in several parts, provided that this does not incur any additional costs for the Client.

 

Delivery impossibility : The Client is required to inform CAFOM DISTRIBUTION of the access conditions to their residence in order to allow the carrier to anticipate delivery difficulties. CAFOM DISTRIBUTION cannot be held responsible for delivery issues resulting from access difficulties to the delivery location not previously specified by the Client.

In case of delivery impossibility due to access difficulties, incorrect or incomplete address, the Client will bear all the consequences so that CAFOM DISTRIBUTION may charge the administrative and transportation costs associated with the return and/or reshipment of the order.

Furthermore, the Client, or any person acting on their behalf and for their account, agrees to be present on the agreed date and at the agreed location for the delivery of the Products. In case of the Client's absence, CAFOM DISTRIBUTION reserves the right to charge the Customer for the cost of the subsequent delivery/ies.

 

Reservations : Delivery is deemed to have been made upon receipt of the Products ordered by the Customer. The quantity and designation of the delivered Products are those mentioned in the order confirmation received by the Customer. Upon delivery, the Customer, or any person acting on their behalf and for their account, is required to check the condition and conformity of the delivered Products and to make any specific reservations on the delivery note on the day of delivery, if applicable.

 

Otherwise, the Customer has a maximum period of three days from the delivery to formulate by email to support@sia-home.com any reservations or claims (for example, damaged package already opened ...), with all relevant supporting documents (notably photos). After this period and in the absence of having complied with these formalities, the Products will be deemed to have been delivered in conformity.

It is reminded that the absence of reservations made by the Customer at the time of delivery of the Products does not exempt CAFOM DISTRIBUTION of the warranty of conformity and hidden defects, as described below.

 

Non-compliance with delivery times : In the event that the indicated delivery times are not respected, the Customer may, except in cases of force majeure or due to the Customer, in the event of a delivery delay, resolve the sales contract with immediate effect upon the expiration of a reasonable period granted by the Customer to CAFOM DISTRIBUTION to proceed with the shipment. The contract is considered resolved upon receipt by CAFOM DISTRIBUTION of the letter or document informing them of this resolution. In this case, CAFOM DISTRIBUTION will proceed to refund the total amount paid within a maximum period of fourteen (14) days from the date of resolution of the sales contract.

 

Refusal of delivery/pickup:

In case of refusal of delivery or pickup of the product by the Customer, and in the absence of specific reservations mentioned on the delivery note, this refusal will be handled in accordance with the applicable provisions of the right of withdrawal set out in Article 9 below.

Similarly, as soon as the Customer decides to cancel an unreceived order that has already been shipped by CAFOM DISTRIBUTION, they will have the option to refuse delivery or pickup of the Product in accordance with their right of withdrawal as per Article 9 below.

In such cases, the return costs will be borne by the Customer.

 

In case of non-compliance of the products, the Customer may also refuse delivery/pickup by indicating reservations under the conditions mentioned above. In such a case, the return costs will be borne by CAFOM DISTRIBUTION.

 

7.3 DELIVERY TIMES

CAFOM DISTRIBUTION commits to informing the Client of the delivery times.

The average delivery times for products Sia Deco (flowers and small decorations, excluding furniture) for metropolitan France, Monaco, and Belgium are 3-5 business days for all products. These times are mentioned for informational purposes only and do not constitute a firm commitment from SIA. The maximum delivery time is 20 business days.

For other countries in Europe, allow 5 to 7 days.

During peak periods, these times may vary.

The delivery times for the products Sia Home (large furniture) including sofas, chairs, stools, poufs, armchairs, tables, beds, and headboards vary depending on the product and are indicated in the product description.

For sofas, armchairs, and chairs, the delay is 10 to 11 weeks.

The indicated delivery times depend in particular on the availability of the products.

The indicated delivery times are calculated in business days (excluding Sundays and public holidays).

Delivery times start from the date the Client receives a confirmation email for the order.

In case of a delivery problem, CAFOM DISTRIBUTION commits to making its best efforts to keep the Client informed of any potential delay in the delivery date.

CAFOM DISTRIBUTION cannot be held liable as long as the delivery delay is due to a force majeure event.

In case of exceeding the delivery deadline, and if this delay is not due to a force majeure event, the Client may terminate the sales contract imperatively by email at the following address: support@sia-deco.com or by registered letter with acknowledgment of receipt to CAFOM DISTRIBUTION – 9 rue Jacquard 93310 LE PRE SAINT GERVAIS, a copy of which will be sent by email to support@sia-deco.com.

The sale will be considered canceled if delivery has not occurred before the receipt of the email or letter by CAFOM DISTRIBUTION.

The amount of the sale paid by the Client will be refunded no later than 30 days following the cancellation request by the Client.

7.4 DELIVERY FEES

Delivery fees are displayed on the Site and specified to the Client at the time of their order, particularly when validating the cart.

Delivery fees may be offered free of charge on a one-time basis only as part of promotional marketing operations by CAFOM DISTRIBUTION.

7.5 RETURN OF PRODUCTS

The Client has the option to have a used product (furniture, sofas…) taken back when purchasing a new product. The return (1 for 1) of an equivalent used product is free of charge as part of the purchase of a new product by the Client.

 

For products that are not transportable without equipment (product measuring more than 2m in wingspan with unfolded edges and weighing more than 30kg), the return must meet the following conditions:

 

- The Client indicated at the time of their order that they wished for a product to be taken back upon delivery. No request for the return of a used product made after the conclusion of the contract can be taken into account.

- The product to be returned is of equivalent nature to the delivered product (example: a two-seater sofa for a two-seater sofa);

- The product is in equivalent quantity to the delivered product (1 armchair for 1 armchair, etc.);

- The product is available under the same accessibility conditions as the delivered product;

- The product to be returned must be made available to the delivery service provider on the day of delivery of the new Product at the delivery location of the new product;

- If the new product is delivered in kit form, the returned product must be disassembled and secured. All elements must be grouped and attached together without nails, screws, or elements that could pose a risk to the safety of the personnel. The delivery person may refuse to take charge of any used product that poses a risk to their safety and/or health;

- If the returned product is made of textile (sofa, armchairs, etc.), it must be covered by the Client to allow for handling without contact with the fabric for the personnel. The Client must cover the product by their own means.;

- The product poses no safety risk to the personnel of vente.unique.com and its service providers.

 

If the return conditions indicated above are not met, the delivery person may refuse to take charge of the used product.

 

For transportable products without equipment (measuring less than 2 meters in wingspan with unfolded edges and weighing less than 30kg), the Client has the option to drop off their product at a nearby collection point, the list of which is indicated in the link below. https://espace-services.eco-mobilier.fr/localiser-un-point-de-collecte

8. Product information

CAFOM DISTRIBUTION disseminates with the utmost rigor the information concerning the essential characteristics of the products and commits to providing descriptions in the form of a "product sheet."

CAFOM DISTRIBUTION is committed to publishing photographs related to the said products, within the limits of technology and in compliance with the best market standards. There may be minimal variations, particularly in presentation, between the products delivered to the Client, especially those made by hand, and those represented on the Site.

CAFOM DISTRIBUTION cannot be held responsible for any minor visual differences that do not affect the essential characteristics of the products,

9. Right of withdrawal

9-A – For Sia Deco products (Decorative products, flowers, vases, candles)

The Customer has, in accordance with the provisions of Article L 221-18 of the Consumer Code, a period of 30 clear days from the receipt or collection of the products to return them to CAFOM DISTRIBUTION for exchange or refund.

Return costs will be the sole responsibility of the Customer. However, a return label may be provided upon request; in this case, the return costs will be deducted from the refund amount. The Customer is invited to contact customer service to know this option.

In the case of a return initiated by the Customer (outside of the prepaid label provided by us), the following conditions must be strictly observed:

The Customer must notify the Sia after-sales service before making any return.

Returns to a pickup point are not accepted: the package must be returned via standard delivery to the address indicated by customer service. 

The customer must provide the tracking number of the package or send proof of deposit to the following address: support@sia-deco.com

9-B- For Sia Home Products (Furniture: Sofas, chairs, tables, rugs, beds, and mattresses)

The Customer has, in accordance with the provisions of Article L 221-18 of the Consumer Code, a withdrawal period.

This period is extended to 30 clear days from the date of receipt or collection of the products to return them to CAFOM DISTRIBUTION.

In the event of withdrawal, the return costs are the sole responsibility of the Customer.

 

As part of exercising their right of withdrawal, the Customer may choose to organize the return of the Products themselves, at their own expense, or to use the return service offered by CAFOM DISTRIBUTION.

 

In the event that the Customer chooses to return the Products via the carrier proposed by CAFOM DISTRIBUTION, the return costs will be charged to the Customer, depending on the size and type of package, in accordance with the scale indicated below:

 

• Small packages (Bedding, candles): up to €19
• Medium packages (armchair, coffee table, rug, chair, pouf): up to €69
  The customer must contact the seller to arrange a return.
  - If delivery was made via DPD, a return label will be sent to the Client and a drop-off at the relay point will be necessary
  - If delivery was made via JP Home, a pickup by carrier will be organized at the Client's expense
• Bulky packages (sofa, dining table, bedding, box spring, mattress): €150
  
  

The client is invited to contact CAFOM DISTRIBUTION to know the return rates for the Products

9.1 PRODUCT RETURN PROCEDURE

The Client must assert their right of withdrawal:

• or by duly filling out the withdrawal form provided in Annex 1 and sending it by email to the following address: support@sia-deco.com and by registered mail to the postal address 

Sia Deco - Return Service

23 BIS BOULEVARD D'ANVAUX
36000 CHÂTEAUROUX
FRANCE  

• either by contacting customer service by email at support@sia-deco.com

The Client must place all products in the package(s) and carefully prepare the return package(s).

The Client must return the products in their original packaging and in perfect condition.

Returns will only be accepted if the product return procedure is followed by the Client.

The Client cannot exercise their right of withdrawal if the returned products are unfit for resale due to, for example, obvious degradation.

The Client must return the products at their own expense to the following address, indicating their order number:

CAFOM - SIA
23 BIS BOULEVARD D'ANVAUX
36000 CHÂTEAUROUX
FRANCE  

In the event of a return of products by the Client who has exercised their right of withdrawal in accordance with this article, the Client assumes the risks of transport.

9.2 EXCHANGE, REFUND OF PRODUCTS

The Client who has exercised their right of withdrawal has the choice to either request an exchange of the product or a refund.

Product exchange

If the Client wishes to exchange the product, returns will only be accepted by CAFOM DISTRIBUTION if the return procedure described in article 9.1 above is duly followed.

Once the return is accepted by CAFOM DISTRIBUTION, the Client's request is handled by CAFOM DISTRIBUTION. The new products will be delivered to the Client within a reasonable timeframe depending on product availability.

In the absence of availability of the products ordered by the Client, CAFOM DISTRIBUTION will inform them and proceed with the refund of the order under the conditions described below.

Refund of products

When the right of withdrawal is exercised, CAFOM DISTRIBUTION undertakes to refund the Client within 14 days following the date on which this right was exercised, after having carried out all the verifications of the products.

The method of refund will be based on the payment method chosen by the Client, minus the costs of retrieving the products when the return option has been chosen by the Client.

Any product that has been damaged by the Client will not be refunded or will be partially refunded.

CAFOM DISTRIBUTION will refund the product by crediting the bank card within a maximum of 30 days, provided that the products have been received back in their original packaging and condition at the following address:

CAFOM - SIA
23 BIS BOULEVARD D'ANVAUX
36000 CHÂTEAUROUX
FRANCE  

The shipping costs for returned items will be borne by the buyer, unless the delivered items do not conform to the order or have apparent defects duly noted upon receipt by the Client as indicated in article 10. In this case, the delivery costs will not be refunded if one of the purchased products is kept by the Client.

10.  Warranties

10.1 LEGAL WARRANTY OF CONFORMITY AND WARRANTY AGAINST HIDDEN DEFECTS

After payment of their order, the Client benefits from the legal warranty of conformity as well as the warranty against hidden defects in accordance with the legal provisions in force of articles L 217-1 to L 218-2 of the Consumer Code and articles 1641 to 1649 of the Civil Code.

All Products for sale on the Website benefit from the legal warranty of conformity (articles L217-1 and following of the Consumer Code) and the warranty against hidden defects (articles 1641 and following of the Civil Code), allowing the Client to return defective or non-conforming delivered Products.

The consumer has a period of two years from the delivery of the good to obtain the implementation of the legal warranty of conformity in case of the appearance of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance.

When the sales contract for the good provides for the continuous supply of digital content or a digital service for a period exceeding two years, the legal warranty applies to this digital content or digital service throughout the planned supply period. During this time, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or digital service and not the date of its appearance.

The legal warranty of conformity entails an obligation for the professional, where applicable, to provide all necessary updates to maintain the conformity of the item.

The legal warranty of conformity entitles the consumer to repair or replacement of the item within thirty days following their request, at no cost and without major inconvenience to them.

If the item is repaired under the legal warranty of conformity, the consumer benefits from a six-month extension of the initial warranty.

If the consumer requests the repair of the item, but the seller imposes replacement, the legal warranty of conformity is renewed for a period of two years from the date of replacement of the item.

The consumer can obtain a reduction in the purchase price by keeping the item or terminate the contract by obtaining a full refund upon return of the item, if:

1° The professional refuses to repair or replace the item;

2° The repair or replacement of the item occurs after a period of thirty days;

3° The repair or replacement of the item causes a major inconvenience for the consumer, particularly when the consumer permanently bears the costs of returning or removing the non-conforming item, or if they bear the costs of installing the repaired or replaced item;

4° The non-conformity of the item persists despite the seller's unsuccessful attempt to bring it into conformity.

The consumer is also entitled to a reduction in the price of the item or to the cancellation of the contract when the defect of conformity is so serious that it justifies an immediate price reduction or contract cancellation. The consumer is then not required to request repair or replacement of the item beforehand.

The consumer is not entitled to the cancellation of the sale if the defect of conformity is minor.

Any period of immobilization of the item for repair or replacement suspends the warranty that remained in effect until the delivery of the restored item.

The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the consumer code.

The seller who in bad faith obstructs the implementation of the legal warranty of conformity incurs a civil fine of up to 300,000 euros, which can be increased to 10% of the average annual turnover (article L. 241-5 of the consumer code).

The consumer also benefits from the legal warranty against hidden defects in accordance with articles 1641 to 1649 of the civil code, for a period of two years from the discovery of the defect. This warranty entitles the consumer to a price reduction if the item is well maintained or to a full refund upon return of the item.

10.2- CLAIM

To invoke the legal warranty, the Client must report the defect to CAFOM DISTRIBUTION as soon as it appears by filling out the contact form available on the Site and sending it along with photographs to the CAFOM DISTRIBUTION Customer Service by email at support@sia-deco.com

The Client must comply with the return conditions of the products described in article 9.1 above.

The return shipping costs of the products are the responsibility of CAFOM DISTRIBUTION.

In the event that the Client chooses to replace the products under these legal warranties, the shipping costs of the exchanged products are the responsibility of CAFOM DISTRIBUTION.

The liability of CAFOM DISTRIBUTION cannot be engaged for any inconveniences or damages inherent in the use of the Internet network, including service interruptions, external intrusions, or the presence of computer viruses.

11. Disputes and liabilities

The Client is required to verify the completeness and accuracy of the information they provide to CAFOM DISTRIBUTION at the time of the order, particularly the delivery address.

The Client is responsible for the information they provided during their registration and at the time of the order. CAFOM DISTRIBUTION cannot be held responsible for any input errors that may cause delivery errors. If the delivery address turns out to be incorrect or if the Client decides to change the delivery address after the products have been shipped by CAFOM DISTRIBUTION, the costs of the new delivery will be borne by the Client. 

The delivery address provided at the time of the order must in no case be that of a pickup point. In the event of such an address being entered, delivery will be automatically refused.

The choice and purchase of products by the Client are solely and exclusively their responsibility. Therefore, the total or partial inability to use products, particularly due to product incompatibility, cannot give rise to any compensation, reimbursement, or questioning of the liability of CAFOM DISTRIBUTION, except in the case of a proven hidden defect, non-compliance, defectiveness, or the exercise of the right of withdrawal provided for by the provisions of the Consumer Code.

CAFOM DISTRIBUTION cannot be held responsible for damages resulting from the improper use of the products by the Client or in cases of fortuitous events or force majeure.

Are considered as fortuitous events or force majeure exempting liability all facts or circumstances that are irresistible, unpredictable, and independent of the will of the parties, particularly in the case of strikes by carriers having a national impact, natural disasters such as floods or fires.

The products sold on the Site are intended for private use. They may not be used for professional purposes by associations or communities or any other entity that does not meet professional usage standards.

12. Data Protection

CAFOM DISTRIBUTION collects the Client's personal data for the purpose of processing their order, issuing invoices by CAFOM DISTRIBUTION, satisfaction surveys, identifying the Client, or to inform the Client about the order follow-up or shipping, delivery, as well as any other action related to the management and life of the order.

Furthermore, the information provided on the Site also allows CAFOM DISTRIBUTION to send the Client, with their express consent, newsletters informing them of ongoing commercial operations, events organized by CAFOM DISTRIBUTION, and to follow the news of the latter.

However, the Client retains the option to refuse such newsletters, either by not giving their consent during registration and/or validation of their order, or by opposing the use of their contact details for sending commercial offers free of charge. The Client can make their request either by clicking on the unsubscribe link present in each email or by sending an email to support@sia-deco.com

CAFOM DISTRIBUTION is responsible for processing this data. In accordance with law 78-17 of January 6, 1978, amended by the law of August 6, 2004, and the European Regulation on Data Protection, the Client has the right to access and rectify information concerning them as well as the right to object to the processing of their data and to data portability. To exercise one of these rights, the Client can either fill out a form made available by CAFOM DISTRIBUTION on the Site by clicking the "CONTACT US" button or send an email to: support@sia-deco.com or a letter to the following address:

Customer Service SIA
9/11 rue Jacquard,
93310 Le Pré Saint-Gervais
FRANCE

The details of the Client's objectives and rights are outlined in our Privacy Policy attached in the Appendix. CAFOM DISTRIBUTION reserves the right to verify the identity of the Client.

"Personal data" refers to information concerning the Client as a natural person communicated voluntarily by the Client. Personal data thus includes identifying data (such as names, first names, email address, postal address, phone number) in order to allow the execution of the service requested by the Client.

CAFOM DISTRIBUTION protects the Client's privacy by complying with the applicable legislation.

CAFOM DISTRIBUTION informs the Client that this automated processing of information has been declared to the CNIL under number 2106324.

13. Intellectual property

The content of the Site (texts, logos, graphic and/or sound images...) is the property of CAFOM DISTRIBUTION and its partners and is protected by French and international laws relating to intellectual property. The content may not be copied, reproduced, or recorded in any way without prior written permission from CAFOM DISTRIBUTION.

Any total or partial reproduction of this content is strictly prohibited and may constitute an infringement.

CAFOM DISTRIBUTION holds intellectual property rights under copyright, designs and models, or other similar rights.

Furthermore, the Client may only access the content of the database and any other element of the Site and display them for non-commercial and private use.

14. Use of cookies

A cookie is a small file containing textual information that is stored on your hard drive when you visit a website.

Our Site uses cookies that we can access when you make a new visit to our Site. These cookies allow us to record information related to the pages you view on our Site. They help us understand your navigation on the Site and allow us to save your preferences for your future visits to the Site in order to improve the services we are able to offer you.

You may, if you wish, block cookies by modifying the preferences in your internet browser.

15. Mediation

In accordance with Article L616-1 of the Consumer Code, the Client may freely resort to the MEDYCIS mediation service, electronically: www.medicys.fr, or by post: MEDICYS - Mediation and amicable settlement center for bailiffs - 73, Boulevard de Clichy, 75009 - Paris, for all claims already submitted in writing to the seller's customer service within the last year and not satisfied.

16. Severability of clauses

The fact that any clause of these general terms and conditions of sale becomes null, unenforceable, obsolete, illegal, or inapplicable due to a law, regulation, or as a result of a final decision of a competent jurisdiction shall not affect the validity, legality, or applicability of the other provisions of these general terms and conditions of sale, which shall remain in force.

The Client shall remain bound to fulfill its contractual obligations and may not, in this respect, invoke any exemption from liability.

17. Applicable law and competent jurisdiction

These General Terms and Conditions of Sale are written in French. In the event that they are translated into one or more languages, only the French text shall prevail in case of dispute.

These General Terms and Conditions of Sale are subject to French law.

The parties will seek, before any litigation, a possible amicable agreement.

In the absence of an amicable agreement, any dispute relating to the formation, execution, interpretation, and termination to which the General Terms and Conditions of Sale may give rise, even in the case of a warranty claim or multiple defendants, is the exclusive jurisdiction of the French Courts.

18. Annex

ANNEX 1 :

Withdrawal form to be completed and returned only if you wish to exercise your right of withdrawal for the order placed on the Site.

To the attention of :

Sia Deco - Return Service
23 BIS BOULEVARD D’ANVAUX
36000 CHATEAUROUX
FRANCE  

I/we hereby notify you of my/our withdrawal from the contract concerning the sale of the good/service mentioned below* :

Ordered on*:
Received on*:
Order number* : 
Name of the consumer(s)* : 
Address of the consumer(s)* : 
Signature of the consumer(s) (if paper format) : 
Date*: 

*Complete or cross out the unnecessary mention